Balcony Hopper Refund Policy
Effective .
Your payment and cancellation terms at a glance
$775 per guest for your selected day, taxes included, with no card or booking fees: a $387.50 deposit when you book and the $387.50 balance by January 7, 2027. If you book after January 7, 2027, call us for current payment timing.
Cancel on or before November 8, 2026 for Saturday, February 6, 2027, or on or before November 9, 2026 for Sunday, February 7, 2027, and we refund your $387.50 deposit per guest (half the $775 price) plus anything you have paid toward the balance.
After your cutoff date the deposit is not refundable, but you can change a guest’s name at any time before your event day. If you cancel after your cutoff date and before January 7, 2027, we refund any balance you have already paid, so paying early never costs you more.
If your balance is still unpaid on January 7, 2027, we will email you a final reminder with a deadline to pay. If it is still unpaid after that deadline, we may cancel the booking and keep the payments already made.
If we cancel your day for low attendance, you receive a full refund and at least ten days’ notice. If we cannot hold your day for any other reason, including a parade that is cancelled and not rescheduled, you also receive a full refund.
If the carnival organizations decide to reschedule due to weather, whether it is the day before or the day after the original parade date, the services will still be provided by Mardi Gras Made Ez for the guest. It is the responsibility of the group, guests or individuals to make themselves available to attend any of the balcony party functions when the parade is rescheduled. If they are unable to do so, Mardi Gras Made Ez will not provide any refunds or credits.
To cancel or change a guest’s name, email info@mardigrasmadeez.com.
The full policy
1. What this policy covers
This policy applies to the Balcony Hopper sold by Mardi Gras Made Ez. Each booking is for the day you select: Saturday, February 6, 2027 (Endymion) or Sunday, February 7, 2027 (Bacchus). It forms part of our Terms and Conditions. Other experiences are booked by inquiry and have their own terms.
2. Price and payments
The price is $775 per guest, and it includes taxes. We do not add card, convenience or booking fees. You pay a $387.50 deposit per guest when you book, on Stripe’s secure checkout page. The remaining $387.50 per guest is due by January 7, 2027. You can pay the balance early.
If you book after January 7, 2027, the deposit is still paid when you book. Call us at (504) 606-6261 for current payment timing; we will confirm the date your balance is due, which is always before your event day.
3. If you cancel
Your cutoff date is 90 days before your event day: November 8, 2026 for Saturday, February 6, 2027, and November 9, 2026 for Sunday, February 7, 2027. The cutoff date itself counts as on time.
| When you cancel | What we refund for each guest |
|---|---|
| On or before your cutoff date | Your $387.50 deposit, which is half the $775 price, plus anything you have paid toward the balance |
| After your cutoff date and before January 7, 2027 | Any balance you have already paid. The $387.50 deposit is not refunded, and you owe nothing more |
| On or after January 7, 2027 | Nothing. You can still change the guest’s name instead |
Because the deposit is refunded in full up to your cutoff date, and any early balance payment is refunded until January 7, 2027, paying early never costs you more than paying on the due date. A refund never exceeds what you have paid. We refund to the card you paid with and start the refund within 10 days of confirming your cancellation; your bank may take a few more days to show it.
4. How to cancel
Email info@mardigrasmadeez.com with your booking reference (it is in your confirmation email), your event day and the names of the guests who are cancelling. If you cannot find the reference, include the email address you used at checkout. Do not send card details or health information.
We go by the time your email reaches us, in New Orleans time. An email received by 11:59 p.m. on your cutoff date counts as on time, even if we reply later. We will confirm every cancellation and refund in writing. If you need help, call us at (504) 606-6261.
5. Name changes
Instead of cancelling, you can transfer a guest’s place to someone else at any time before your event day. The new guest must be 21 or older on that day, give us the same guest details, and sign the release and contract described in our Terms and Conditions. A name change keeps the same event day and the same payments; it does not give a refund or credit. Email info@mardigrasmadeez.com to arrange it. Forwarding your confirmation does not change the guest list.
6. If your balance is unpaid
If your balance is still unpaid on January 7, 2027, we will email you a final reminder with a deadline to pay. If it is still unpaid after that deadline, we may cancel the booking and keep the payments already made. By then every booking is inside its cutoff date, where the deposit is not refundable.
7. If we cancel your day
If we cancel your day because too few guests have booked, you receive a full refund of everything you paid for that day, and we will tell you at least ten days before your event day. If we cannot hold your day for any other reason, including a parade that is cancelled and not rescheduled, you also receive a full refund. We will tell you by email as soon as we know.
8. Weather and parade rescheduling
If the carnival organizations decide to reschedule due to weather, whether it is the day before or the day after the original parade date, the services will still be provided by Mardi Gras Made Ez for the guest. It is the responsibility of the group, guests or individuals to make themselves available to attend any of the balcony party functions when the parade is rescheduled. If they are unable to do so, Mardi Gras Made Ez will not provide any refunds or credits.
A rescheduled parade is not a cancellation by us. If a parade is cancelled and not rescheduled, section 7 applies.
9. Related terms
Read our Terms and Conditions and Privacy Policy. Nothing in this policy takes away a right that the law does not allow a business to remove.